Last Updated: November 10, 2025

 We Want You Happy – Simple & Fair Returns

At DMStore, your satisfaction comes first. If something isn’t right, we’ll make it right — no stress, no long talk.

1. Return Window

• 7 days from delivery date.
• 14 days  for  damaged, wrong, or defective  items.
• Pay-on-delivery? Inspect before paying. Refuse if not okay.

2. What You Can Return

YES

• Clothes, Shoes, Bags 
• Fabrics (uncut) 
• Polos, Accessories 

NO

• Underwear, Socks
• Cut fabrics
• Personalized items

3. How to Return

1. Message us within 7 days

    Email: info@digitalmonkey.com.ng

    WhatsApp: +234 902 000 53497.

2. We send :  return instructions.
3. Pack with : tags + receipt.
4. Drop off or we pick up (free in Kaduna)

 

4. Refund (Fast & Easy)

• We check item → 48 hours
• Money back in – 3–5 days
• Full refund – (except shipping)
• Bank transfer – for cash-on-delivery

5. Not Eligible?

• Used or washed
• After 7 days
• Missing tags
• Sale items (final sale)

6. Faulty Item?

Send photo → Free return + full refund or replacement  in 24 hours

Contact Us

DMStore

Kaduna, Nigeria

info@digitalmonkey.com.ng

+234 9020 0053 497 

This policy is part of our Terms of Service 

We may update it — check back anytime.

 

Simple. Fair. Done.

Shop with confidence at DMStore